Questions

Frequently asked questions

Everything you need to know before ordering. Still unsure? Get in touch.

Is this the official Zara website?

No. Stack Wardrobe is an independent personal shopping and resale service. We are not affiliated with, endorsed by, or officially connected to Zara or Inditex, S.A. We purchase items directly from Zara's own retail channels on your behalf.

How long does delivery take?

It depends on the item and your location. Once we confirm your order, we give you an allocated delivery date up front — see How It Works for details.

What if my size or colour is out of stock?

We check availability before you pay. If it's unavailable, we'll let you know and suggest the closest alternative or a restock timeline.

How do I pay?

Payment is by bank transfer or cash, agreed directly with you per order once the total is confirmed. See Pricing for a breakdown of what's included.

Can I request more than one item at once?

Yes — mention all the items in your request and we'll quote a combined total, often with shared shipping to keep costs down.

What if I'm not happy with the item on arrival?

Because each piece is bought specifically for your order at your chosen size and colour, we confirm all details with you before purchase. Let us know as soon as it arrives if there's an issue and we'll work it out with you.

Do you ship outside my country?

Reach out with your location and we'll confirm whether we can deliver there and how long it will take.

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